Frequently asked questions
Clear answers to clear questions.
Common questions about booking, fleet, pricing and accessible services.
All questions
Which regions do you serve?+
Based in Istanbul, we provide services throughout Türkiye and on planned European routes.
How is pricing calculated?+
A clearly scoped quote is prepared according to the route, date, passengers, vehicle class and waiting time.
What equipment do the vehicles have?+
Depending on the vehicle class, options include air conditioning, Wi-Fi, USB, TV, refrigerator and generous luggage space.
Do you share insurance and authorisation details?+
Once the assigned vehicle is confirmed, the current authorisation and policy scope is verified and shared.
Can a booking be changed?+
Change requests are evaluated according to vehicle and operational availability; an alternative is offered as soon as possible.
Can a companion travel in a lift-equipped vehicle?+
Yes. State the number of companions and wheelchairs during booking so the appropriate interior layout can be planned.
