Frequently asked questions

Clear answers to clear questions.

Common questions about booking, fleet, pricing and accessible services.

All questions

Which regions do you serve?+

Based in Istanbul, we provide services throughout Türkiye and on planned European routes.

How is pricing calculated?+

A clearly scoped quote is prepared according to the route, date, passengers, vehicle class and waiting time.

What equipment do the vehicles have?+

Depending on the vehicle class, options include air conditioning, Wi-Fi, USB, TV, refrigerator and generous luggage space.

Do you share insurance and authorisation details?+

Once the assigned vehicle is confirmed, the current authorisation and policy scope is verified and shared.

Can a booking be changed?+

Change requests are evaluated according to vehicle and operational availability; an alternative is offered as soon as possible.

Can a companion travel in a lift-equipped vehicle?+

Yes. State the number of companions and wheelchairs during booking so the appropriate interior layout can be planned.